Patient Experience

I am on my unit's "Patient Experience Team." This is a group that gets together monthly to discuss Press-Ganey results and the overall feel of our unit. We are attempting to increase our patients' satisfaction in regards to our care, the unit atmosphere, and the overall experience during their stay. It is hard to admit but our scores on the Press Ganey surveys were terrible. Especially in the courtesy of the nurses category.

We have been busy working on improving these issues but we are only making tiny improvements. I really hope that we can make a difference in the way the patients' view their experiences. I don't want my patients to see the addition of a little one to their family as a bad experience.